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Key terms used throughout the matrix Standard

The Organisation
This refers to the body which manages, administers and delivers the service and has applied for initial accreditation or accreditation review against the matrix Standard.

The Service
This refers to the body which manages, administers and delivers the service and has applied This is the information, advice, and/or guidance provided by the organisation to support individuals in their choice of career, learning, work and life goals.

Clients
This refers to the body which manages, administers and delivers the service and has applied This refers to people who access the service, whether they are employees of the organisation or external users of the service.