Image Alt

Annual Continuous Improvement Checks

  /  Annual Continuous Improvement Checks

Annual Continuous Improvement Checks

These annual checks form an integral part of your accreditation.

Every organisation successfully accredited or re-accredited will undergo a Continuous Improvement Check. These checks are conducted 12 and 24 months after your last assessment or review.​


The Continuous Improvement Check will be undertaken remotely to allow flexibility.  Your Assessor will send a Self-Reflection document detailing the Areas for Continuous Improvement identified at your last assessment and you can add further development areas if appropriate.

You will be asked to comment/report on these areas and your Assessor will arrange a time to discuss these with you.​

Your Assessor may also ask for any supporting evidence to reflect upon as part of the review. This could include the Self Assessment Review, Quality Improvement Plan, internal action plans and audit information. Feedback outcomes where applicable can also be used to inform and build on the discussions.​

During Your Continuous Improvement Check

Your Assessor will:​

  • Discuss any issues or changes or challenges your organisation may have faced over the last year, which have impacted on your progress.​
  • Discuss and reflect on what has been completed against the Areas for Continuous Improvement and progress against these. This discussion will be open and supportive and encourage dialogue.​
  • Focus on the future and discuss any improvements that may be needed to address challenges.
  • Signpost to any further support you might need such as advice or workshops.

It is acceptable, and demonstrates ownership and commitment to Continuous Quality Improvement, for organisations to identify additional development areas, which you wish to discuss. It is also possible that on reflection or following changes within the organisation, that previously identified areas are no longer appropriate as long as there are valid, reliable reasons for this.​


Your Assessor will make a judgment on sufficiency and relevance of the evidence of Continuous Quality Improvement provided by the organisation in a similar way as to that which they use to make judgements when accrediting against the Standard at the assessment stage. This will include decisions on sufficiency, currency, validity and impact/outcomes.​

The result of the discussion will be provided to us reflecting on what has been discussed and agreed as action for the focus of the next Continuous Improvement Check or Review Assessment.​

The above approach is repeated at the 24-month stage although this Continuous Improvement Check will also have an increased focus on preparing your organisation for the next accreditation review.​

Please Note:
Continuous Improvement Checks are due in the anniversary date of the month when assessment took place.  For example: If the assessment date was 5th April, then the CICs are due each April following the assessment.  An organisation not completing their Continuous Improvement Check within this timescale will risk de-accreditation from the matrix Standard.

Need any support please contact us

Book a phone appointment! add remove

Want to get in touch and speak with one of our advisors? Click the relevant link below and book a date and time to suit you.

New to matrix Standard

Already Accredited 

Your Perfect
Fit For IAG

Working with the matrix Standard enables you to further improve your IAG services so you can unleash the full potential of those recipients' you serve making a wider impact within the community. #MakeIAGBetter

Working With Us

See how The matrix Standard & IAG is working with some of our clients

Interview with Roger Chapman

Announcing the New Revised matrix Standard

What our clients say

"We have found the matrix Standard works for us and it wraps around our service in a very informative and supportive way."

The Open University

What our clients say

"We constantly strive to make the programme better and better" An insight into the Premier League’s education department and how the matrix Standard is supporting their work.

The Premier League

matrix Standard is the Department for Education’s (DfE) standard for ensuring the delivery of high-quality information, advice and guidance (IAG)


Contact us +44 (0) 1423 229665