The matrix Standard is a quality management standard specifically designed for organisations that provide information, advice, and guidance services. (IAG)

The matrix Standard aims to assess and improve the quality of information, advice, and guidance services, ensuring they meet the needs of individuals and organisations.

Any organisation that provides information, advice, and guidance services, such as National Careers Service, Money Debt, Welsh Government IAQF, Prisons, Schools, Colleges, Universities, and Employment Support Agencies, can work towards achieving the matrix Standard.

The matrix Standard assessment involves an independent evaluation of an organisation’s services against a set of criteria. It includes interviews, observations, and reviews of policies and procedures.

Achieving the matrix Standard demonstrates an organisation’s commitment to delivering high-quality services, enhances its reputation, and provides a framework for continuous improvement.

The matrix Standard accreditation is valid for three years. After that period, organisations must undergo a reassessment to maintain their accreditation.

Yes, the matrix Standard is not limited to the United Kingdom. Organisations from around the world can work towards and achieve the matrix Standard.

The core areas assessed under the matrix Standard include leadership and management, resources, service delivery, and continuous quality improvement.

The matrix Standard ensures that service users have access to reliable, up-to-date, and impartial information, advice, and guidance, enabling them to make informed decisions about their education, careers, and personal development.

If your assessment falls due in 2023 and you want to be assessed against the previous version before the deadline of 31st December then you must apply for your assessment by 30th September.