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Quality Standard for information advice and guidance services

0845 3048600

1864 Accredited Organisations

(across 5107 sites and 5 countries)

About the Standard

The matrix Standard is the unique quality framework for the effective delivery of information, advice and/or guidance on learning and work.

Having reviewed the criteria of the Standard, the next thing you should do is download the Getting Started Pack below. It contains guidance materials as well as all the forms you may need to begin your matrix journey.

document icon IMAGE for Getting Started Pack Getting Started Pack 1465KB

The matrix Standard is the unique quality framework for the effective delivery of information,
advice and/or guidance on learning and work. It promotes the delivery of high quality information, advice and/or guidance by ensuring organisations review, evaluate and develop their service; encourage the take up of professionally recognised qualifications and the continuous professional development of their staff.

The Standard consists of four elements that fit around your organisation's business themes. These four elements are:

1.jpg Leadership and Management
2.jpg Resources
3.jpg Service Delivery
4.jpg Continuous Quality Improvement

Any organisation which manages, administers and delivers an information, advice, support and/or guidance service to support individuals in their choice of career, learning, work and life goals can become accredited to the matrix Standard. It does not matter whether the service or services are delivered face-to-face, through training, learning, remotely, or through a website.

Organisations that have benefited from working with the Standard include Training Providers, Universities, Further/Higher Education Colleges, Schools and Academies, Sole Traders, Next Step Providers, Voluntary and Community Organisations and Private Businesses.

The following are key terms used throughout the matrix Standard:

The Organisation
This refers to the body which manages, administers and delivers the service and has applied for initial accreditation or accreditation review against the matrix Standard.

The Service
This is the information, advice, and/or guidance provided by the organisation to support individuals in their choice of career, learning, work and life goals.

Clients
This refers to people who access the service, whether they are employees of the organisation or external users of the service.