About Review Assessments
Continued accreditation under the matrix Standard provides national recognition of the quality of the service you deliver, as well as providing improvements and development ideas to support you in driving your business forward.
To maintain matrix accreditation your organisation and its service will need to have a review every 3 years. The review follows the same format as described in the assessment process.
In the summer of 2011 the matrix Standard was revised. If your organisation is currently accredited to the Standard it is recommended that you review the Standard to explore the changes; you may also wish to visit the support services that are available.
There are some questions that you should consider and ensure your Assessor is aware of during the planning stage of your review. These are outlined below.
"I think the Standard has been greatly improved since the last time we were assessed – it really made us think about the way we deliver the service, how we measure success and how we continue to improve things for our clients"
Organisation Changes
Has your organisation significantly grown or declined since your last assessment? Has your organisation and its service changed at all? Have you re-structured? Have there been any changes in your key personnel?
Feedback from your previous assessment
Did you consider and implement any of the Areas for Continous Improvement suggested by your Assessor? Are the strengths identified by your Assessor still valid and have you built on them?