About Initial Assessments
Assessment against the matrix Standard provides a nationally recognised formal accreditation of the quality of the service you deliver as well as providing improvement and development ideas to support you to drive your business forward.
Once you have decided to be assessed against the matrix Standard you will need to book your assessment. Once we have received your booking we will then allocate your Assessor and confirm the estimated cost for your assessment.
Your assessor will then get in touch and will undertake four key areas: planning, value for money, assessing and making decisions, feedback and recommendations. For more information regarding these key areas visit the Assessors' page.
Ultimately your Assessor will use interviews as the focus of evidence collection, and as such your assessment will be planned to include a selection and diverse range of people. This may include one-to-one interviews with managers, group interviews with clients/staff/volunteers and telephone interviews with partner organisations.
As well as the above activity your Assessor will also build in time during your assessment to undertake an opening and closing meeting at the beginning and end of each day, and a final feedback meeting at the end of your assessment.
Once you have been assessed against the matrix Standard you will receive a professional report which will contain your Assessor's decision. It will also include evidence that your Assessor has collated against the requirements of the Standard, areas that they believe are working well within your organisation, areas that would benefit from improvements, and, if appropriate, areas that need to further develop and improve in order to meet all the requirements of the Standard. All reports are issued by emqc Ltd following our internal checks.