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Quality Standard for information advice and guidance services

0845 3048600

2089 Accredited Organisations

(across 2692 sites and 5 countries)

Process

The matrix process can be integrated seamlessly into your organisation's Continuous Quality Improvement cycle, or used as the basis of creating one. The below diagram can help show how. Clicking on a 'step' will take you to whichever part of the site is most relevant.

Process2.jpg

commitment self assessment advisors book assessment about initial assessments assessment results about review assessments