IAG Service Champions

Information, Advice & Guidance Service Champion Programme

 

Frequently Asked Questions

Q. What is the Service Champion Programme all about?

A. The matrix Service Champion Programme is an opportunity for organisations working with the matrix Standard to train one or more of their own employees to understand the Standard so that they can support the organisation on its journey towards re/accreditation. Service Champions have an opportunity to gain a SFEDI Level 5 Certificate in Understanding and Participating in the matrix Standard Assessment Process and Practice. To gain the Level 5 qualification, Service Champions need to demonstrate that they have been able to put their learning into practice by planning and undertaking a review / health-check assessment of their organisation’s information, advice and guidance service against the matrix Standard.

Q. What is the role of emqc Ltd?

A. It is emqc’ responsibility to manage and administer the assessment and accreditation process for the matrix Standard. emqc is also a SFEDI centre with responsibility for the assessment and verification of the qualification process.

Q. Who are SFEDI?

A. SFEDI Awards was founded in 2007 creating the first dedicated Awarding Organisation specialising in business enterprise and business support. It is the leading provider of education and training qualifications that seek to train and support individuals engaged with enterprise learning. As part of this, SFEDI Awards looks to promote and support those who:

  • Are looking to explore how they can work in an enterprising and entrepreneurial way
  • Are looking to start their own business
  • Are looking to improve their business skills
  • Are looking to support owner managers

Members of the SFEDI Awards Quality Assurance Team visit all their centres to ensure the integrity of the qualification delivery and to ensure that standards continue to be met. For further information visit ttp://www.sfediawards.com

Q. What development will Service Champions receive?

A. The Service Champion Development Programme has the purpose of equipping delegates with the knowledge, skills and confidence to undertake objective and credible review / health check assessments against the matrix Standard within their own organisation and, if they choose to do so,  provide evidence to enable them to achieve a level 5 qualification. The programme delivers a mix of skills and knowledge training, and practical experience, through:

  • Pre-course review of a case study and self-assessment
  • A two-day workshop
  • A workbook containing learning and reference materials to support the Service Champion role, and
  • For delegates who wish to gain the level 5 qualification, a selection of tools and templates to support their achievement of the qualification and the ongoing support of the Mentor Assessor.

Q. Who is the Mentoring Assessor?

A. The Mentoring Assessor is appointed by Emqc to deliver the two-day workshop and support the Service Champions achieve their qualification. They can also provide any additional training and support required to enable the Service Champion to fulfil the role as defined by the host organisation. On going support may also be provided by the organisation’s own matrix Assessor.

Q. Who can become a Service Champion?

A. Anyone who is employed by the organisation can be trained to understand and carry out the Service Champion role. Consultants, contractors etc. are not eligible.

Q. What does the development programme cost?

A. The cost of the two day development programme is £795 + vat per delegate. If on completion of the two day development programme the Service Champion registers to gain the SFEDI Level 5 Certificate in Understanding and Participating in the matrix Standard Assessment Process and Practice,an additional fee of £525 + vat will be charged to cover assessment, quality assurance and certification fees. 

If you wish to train 6 or more Service Champions then we can provide you a quote for an in-house programme – please just contact emqc. 

Q. If we only want to train just one or two Service Champions are emqc running open programmes during 2015?

A. Yes. Our next open programme is scheduled for 7th & 8th October 2015. It will be hosted by the Business Centre Beeston, Technology Drive, Beeston, Nottinghamshire NG9 2ND. If you wish to book places on this event, please contact Emqc.

Q. What decisions does the organisation need to make before training someone to become a Service Champion?

A. There are a number of key decisions for the organisation include thinking through:

  • What role the Service Champion(s) will play within the organisation
  • Who would be suitable for the role and how will they be selected
  • How many Service Champions will be trained
  • Once trained, how much time will be made available to the Service Champion(s) to enable them to fulfill the role
  • Will the Service Champion(s) be supported to achieve the level 5 qualification

Q. What are the steps involved in achieving the qualification?

STEP 1 PRE-COURSE WORK
The purpose of this pre-work is to enable delegates to gain an understanding of the requirements of the matrix Standard by reviewing and commenting on a case study. Delegates are also required to complete a self-assessment exercise to identify their current strengths and development needs against a range of capability statements. Key development needs are recorded on a Personal Development Plan (PDP).Both the PDP and case study responses are submitted to the Mentoring Assessor at least 48 hours before the start of the workshop.TIME COMMITMENT – AT LEAST 4 HOURS
 STEP 2 TWO-DAY WORKSHOP
During this workshop, delegates will develop an understanding of the matrix Standard, the assessment process and practice. The workshop involves practical exercises including interviewing practice, evidence analysis and decision making.TIME COMMITMENT – 8 HOURS PER DAY + 1 HOUR OF EVENING WORK  BETWEEN DAY 1 AND 2
 STEP 3 REVIEW / HEALTH-CHECK
Delegates need to demonstrate their competence by undertaking an objective and credible review / health-check assessment of their organisation’s information, advice and guidance (IAG) service against the matrix Standard. This involves reviewing written evidence relating to the service provided, completing at least six interviews with managers and staff delivering the IAG service, and where feasible, also interviewing clients receiving the service and partner organisations supporting the service delivery – and writing a matrix style report summarising findings. The ‘naturally occurring evidence’ (including a health-check assessment plan, interview notes, written report etc) together with a written ‘storyboard’, a reflective evaluation of own practice, a learning log and an on-going PDP forms the primary evidence submitted for assessment and quality assurance.TIME COMMITMENT – AT LEAST 28 HOURS

 Q. How are SFEDI and the Qualifications Regulated?

A. SFEDI Awards has operated as a regulated Awarding Organisation since October 2010 within England and Wales and within Scotland since January 2013. They currently operate under the following three Regulators, Ofqual, Scottish Qualifications Authority (SQA) and the Welsh Government|Llywodraeth Cymru. Ofqual maintains the standards and confidence in qualifications looking after GCSEs and A Levels in England, and a wide range of vocational qualifications both in England and Northern Ireland whilst also regulating National Curriculum Assessments in England. Ofqual are independent of Government ministers and report directly to Parliament in Westminster and the Northern Ireland Assembly. Whilst Ofqual are independent, they do provide advice to Government on qualifications and assessment based on their own expertise and research. Regulation by Ofqual is carried out by the recognition and continual monitoring of organisations that they have approved for the production and delivery of regulated qualifications. For further information on Ofqual see http://www.ofqual.gov.uk

 NB: Service Champions have 6 months from attending the two-day workshop to submit their qualification evidence portfolio for assessment and quality assurance.

 

Your Assessment Centre
Assessment Services Ltd stands alone as a BOUTIQUE ASSESSMENT CENTRE delivering assessments against quality standards. Our aim is to understand what our Stakeholders aim to achieve and the benefits the quality standard can achieve in any given industry sector. We aim to deliver a boutique style of service for quality standards to improve standards in their sectors.
Your Assessment Centre

Assessment Services Ltd
Address:
Unit 8 - Business Centre Beeston,
Technology Drive,
Beeston,
Nottinghamshire,
NG9 2ND

- Phone: 0845 304 8600
- Email: matrix@assessmentservices.com