Continuous Improvement Checks

Every organisation successfully accredited or re-accredited will undergo a Continuous Improvement Check.  Your Assessor will undertake a follow-up call with you 3-months after you are successfully accredited or re-accredited. As well as support and feedback the Assessor will also discuss how the 12/24-month CIC will be conducted to suit your needs and those of the Assessor.
The CIC will be undertaken remotely to allow flexibility.  Your Assessor will send a Self-Reflection tool document detailing the Areas for Continuous Improvement (AfCI) identified at your last assessment and you can add further development areas if appropriate. You will be asked to comment/report on these areas and your Assessor will arrange a time to discuss these with you.
Your Assessor may also ask for any supporting evidence to reflect upon as part of the review. This could include the Self Assessment Review (SAR), Quality Improvement Plan (QIP), internal action plans and audit information. Feedback outcomes where applicable can also be used to inform and build on the discussions.
At the CIC your Assessor will: –

Discuss any issues or changes or challenges your organisation may have faced over the last year, which have impacted on their CIC progress.

Discuss and reflect on what has been completed on the CIC against the Areas for Continuous Improvement (AfCIs) and progress against these. This discussion will be open and supportive and encourage dialogue.

It is acceptable, and indeed perhaps demonstrates ownership and commitment to Continuous Quality Improvement (CQI), for organisations to identify additional development areas, which you wish to discuss. It is also possible that on reflection or following changes within the organisation, that previously identified AfCIs are no longer appropriate as long as there are valid, reliable reasons for this.

Your Assessor will make a judgment on sufficiency and relevance of the evidence of CQI provided by the organisation in a similar way as to that which they use to make judgements when accrediting against the Standard at the assessment stage. This will include decisions on sufficiency, currency, validity and impact/outcomes.

The result of the discussion will be provided to emqc reflecting on what has been discussed and agreed as action for the focus of the next CIC review.

The above process is repeated at the 24-month stage although this CIC will also have an increased focus on preparing your organisation for the next accreditation review.

NB: Continuous Improvement Checks (CIC) are due in the anniversary date of the month when assessment took place, ie if the assessment date was 5th April, then the CICs are due each April following the assessment.  An organisation not completing their CIC within this timescale, will risk de-accreditation from the matrix Standard.

What Customers have Said


As a relatively young organisation we were quite daunted with the matrix process at first. However the support and guidance we received from our Adviser was exceptional. It allowed us to consider what we were actually achieving as an organisation and equally key areas of concern for the future as we continued to grow. We embraced the advice we received and updated and changed a series of company processes and systems. This resulted in significant savings for the organisation in terms of financial costs and improved management of company resources and record keeping. It goes without saying we would strongly recommend both the matrix Accreditation system and consultancy expertise of Kathy Leahy.

5/5 Stars.


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